Frequently Asked Questions

Everything you need to know about PromoNexAI

1. What is PromoNexAI?

PromoNexAI is an AI-powered marketing automation platform that creates product videos, social media posts, and ad campaigns directly from product URLs. It handles video generation, multilingual support, and automated publishing to multiple platforms.

2. Which e-commerce platforms does PromoNexAI support?

PromoNexAI supports integrations with Amazon, eBay, and Otto.de, as well as Shopify, WooCommerce, Magento, BigCommerce, and SquareSpace. This means you can connect both your online store and marketplace listings to automatically generate promotional content.

3. Do I own the videos generated by PromoNexAI?

Yes. You fully own the videos and marketing assets generated from your products. PromoNexAI only provides the technology and does not claim ownership of your content.

4. Does PromoNexAI keep or resell my product data?

No. PromoNexAI is only a data processor. All rights and responsibilities for using product URLs lie with you as the user. PromoNexAI does not sell or claim ownership of your data.

5. What languages does PromoNexAI support?

PromoNexAI supports multiple languages with auto-translation of scripts, captions, and voiceovers. It adapts to regional tones, styles, and emoji use to ensure your content feels natural in each market.

6. On which platforms can I automatically publish content?

You can auto-publish videos to YouTube, Instagram, TikTok, LinkedIn, and X (Twitter). Email campaigns, CRM flows, and ads can also be automated through AI agents.

7. What are multi-variant outputs?

From a single video generation, PromoNexAI can create multiple variants with: - Different lengths (10/15/30 seconds) - Aspect ratios (9:16, 1:1, 16:9) - Alternate calls-to-action (CTAs) - Optional style/music changes

8. What happens after my free trial?

During the free trial, videos are watermarked. After upgrading to a paid plan, all watermark restrictions are removed and you get access to full automation features.

9. Can PromoNexAI run paid ad campaigns automatically?

Yes. PromoNexAI's AI agents can generate and optimize ad campaigns across different platforms, using analytics feedback to continuously improve performance.

10. How is my account and data secured?

PromoNexAI uses secure APIs, token-based authentication, HTTPS encryption, and rate-limiting. Fallback handling is included to ensure platform stability.

11. Can PromoNexAI be used in white-label mode?

Yes. Agencies and resellers can use PromoNexAI in white-label mode, with their own branding, custom domains, and multi-account support.

12. Who can I contact for support?

You can reach us at info@promonexai.com for technical support, account questions, or partnership inquiries.

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