Get in Touch
Have questions about PromoNexAI? Need help with your account? We're here to help you succeed with AI-powered video creation.
Send us a Message
Get in Touch
We're here to help you succeed with AI-powered video creation. Reach out to us through any of the channels below.
Email Support
Send us a detailed message and we'll get back to you quickly.
Live Chat
Get instant help from our support team during business hours.
Support Hours & Response Times
Business Hours
Monday - Friday
9:00 AM - 6:00 PM EST
Response Times
Email: Within 24 hours
Live Chat: Instant during hours
Contact Details
🚨 Urgent Technical Issues?
For critical technical problems affecting your account or video generation, please use our priority support channel.
Frequently Asked Questions
Quick answers to common questions about PromoNexAI
How does PromoNexAI work?
PromoNexAI uses advanced AI to analyze product URLs and automatically generate engaging video scripts, captions, and hashtags for social media platforms like TikTok, Instagram Reels, and YouTube Shorts.
Which platforms are supported?
We support major e-commerce platforms including Amazon, AliExpress, eBay, Shopify, Walmart, and many more. Simply paste a product URL and we'll handle the rest.
How long does it take to generate a video?
Video generation typically takes 2-5 minutes depending on complexity. Our AI processes your product information and creates multiple script variations for you to choose from.
Can I customize the generated content?
Absolutely! All generated content is fully editable. You can modify scripts, adjust captions, change hashtags, and personalize everything to match your brand voice.